About us

About Phil Gilbert.

Our Values & Vision

Every process, person and plan must be customer centric. We endeavour to continually improve upon our highly respected status amongst our Customers, Staff and fellow Dealers.

Mission

To look after our Staff, who will look after our Customers, who will look after the Business.

Phil Gilbert Homebush Bay is a family owned and operated business located on Parramatta Road, Lidcombe adjacent to Sydney's Olympic Park. The Dealership spans 5 acres and is centrally located in Metropolitan Sydney for retail and fleet customers.

Phil Gilbert commenced his involvement in the motor industry in 1969 in a family owned dealership, Gilbert & Roach trucks. He owned his own Used Truck buiness, before purchasing his first new vehicle franchise in 1983 with Nissan at Lakemba.

In 1988, Phil acquired York Toyota, Lidcombe, currently trading as Phil Gilbert Homebush Bay. Phil's determination and commitment to the franchise has ensured his continual domination in the metropolitan Sydney market to maintain his status as a National Top 20 Toyota Dealer. The Mitsubishi franchise was further added to the dealership in 1992. Phil Gilbert Homebush Bay has also had a long-standing relationship with Toyota Financial Services (TFS) and has been a TFS dealer since 1990.

Phil Gilbert and the team at Phil Gilbert Homebush Bay have a history of achievements, just some of which are detailed here:

Highest cumulative net retail business total for TFS, Phil Gilbert Homebush Bay attained $200,000,000.00 in December 2000 and reached $300,000,000.00 in November 2003;
TFS Dealer of the Year 1999 and 2000;
TMCA Silver Knight 2000 - 2004;
TMCA Triple Crown Dealer 2000 - 2004;
TMCA Dealer of the Year 1992;
TMCA National Top 20 Dealer every year from 1989 up to and including 2005

Future Plans.

Artists impression of our new Service Department

Our New Service Department is Under Construction!

Opening in 2011, our new Service Department will feature improved facilities!

The improved customer lounge will feature a few creature comforts to make your next car service a highly enjoyable one. So while waiting for your car to be serviced, you'll be able to relax in our customer area with a coffee and watch our new plasma screen tv. More details on these developments soon.

Until then, our current Service Department is trading as usual. Drop in and see us today.

Community Involvement.

Together staff and management donated more than $15,000 to the following charities in 2009;

Great Australian Bite - Diabetes Australia NSW
Red Cross - Bushfire Appeal
65 Roses Day - Cystic Fibrosis NSW
Red Nose Day - SIDS and Kids
Jeans for Genes Day - Childrens Medical Research Institute
Stay in Bed Day - Australian Mitochondrial Disease Foundation
Pink Ribbon Day and Month - Cancer Council NSW
Convoy for Kids
Pacific Pathways - Tsunami Appeal

We also donated goods for prizes to the following;

Five Dock Public School
Highfields School
Homebush Boys High School
Inner Sydney Montessori School

Commitment.

Mitsubishi Diamond Advantage

Wherever your road takes you, we'll will be right there with you. It's part of our commitment to ensuring you enjoy complete driving pleasure whenever you get behind the wheel of your Mitsubishi. Nothing demonstrates this commitment better than our unique Diamond Advantage New Car Warranty package.

Diamond Advantage is both a symbol of our integrity and a service standard that sets us apart from other manufacturers. When you consider what the package offers, you can see why it's acclaimed Australia's best new car warranty and customer care package.

Mitsubishi's Diamond Advantage combines a 10-year or 160,000km* Powertrain Warranty, a 5-year or 130,000km* New Vehicle Warranty, and a 5-year Perforation Warranty with servicing costs capped for the first 4 years or 60,000km of driving.

5-year roadside assist is also included, to cover you in the unlikely event of a breakdown^. And 24 hours a day, 365 days a year, the Mitsubishi Customer Assistance Centre will be happy to help with all of your Mitsubishi needs. They're available on 1300 13 12 11.

You also have the support of the Mitsubishi dealer network, comprising of over 200 sites across Australia. They guarantee your car is always looked after by fully-trained Mitsubishi technicians, who have access to the latest factory information.

*10 year or 160,000km Powertrain Warranty (whichever comes first) (non transferable). 5 year or 130,000km New Vehicle Warranty (whichever comes first). 4 year or 60,000km Capped Price Servicing (whichever comes first). Conditions apply. Please see us for full details. ^To receive ongoing free DIAMOND ADVANTAGE ROADSIDE ASSIST during the second and subsequent years (up to and including the fifth year of registration) the vehicle must have at least one scheduled (time or distance based) service per year performed by an authorised Mitsubishi Service Centre.

Environmental Care.

At Mitsubishi, we take our environmental commitment very seriously.

We recognise that our vehicles impact on the environment in various forms as they go through their lifecycle of production, use and recycling. For this reason, we are committed to reducing our environmental impact in the following key areas:

Improving our Environmental Management

Designing more environmentally sound and sustainable vehicles.
Obtaining ISO Certification for our planning and development activity.
Training our employees, publishing email magazines and hosting educational sessions to ensure all stakeholders are informed and aware.
Periodically auditing our facilities and completing resource recovery operations.
Improving our communication regarding environmental issues with the general public and communities in which we operate.

Preventing Global Warming & Environmental Pollution

Improving our fuel economy and reducing vehicle emissions.
Utilising refrigerant, conservation-type air conditioners in all new vehicles.
Conducting target-based activities to reduce our use of electricity, fuel and other types of energy.
Developing low-emission vehicles, including investigating an electric vehicle that emits no carbon dioxide.
Taking steps to make the cabins of our vehicles more comfortable and safer by reducing emissions and utilising bio-clear filters.
Requiring all suppliers follow our management of hazardous substances guidelines and disclosing data on their use.
Complying with industry and environmental regulations regarding air, water, noise and vibration.
Running awareness campaigns promoting 'eco driving'.
Collecting chlorofluorocarbons and disposing of them in an environmentally responsible manner.

Recycling and Resource Conservation

Promoting reuse and recycling wherever possible.
Endeavoring to maintain a zero-volume final disposal record by reducing the volume of waste generated and converting from thermal recycling to material recycling.
Promoting the return of packaging - by designing racks and shipping boxes that can be compressed from one-third to one-tenth their size after delivery.
Collecting and disposing of used polypropylene bumpers and airbags.
Finely separating and storing the large volume of waste generated during maintenance and repairs. Much of this material is then sold as scrap metal or for other purposes.

About Us.